PlayTour
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What can wehelp you with?

Fill in the form below and your message goes straight to the team that builds PlayTour: no queue, no ticket number, no menu of options.

A sports club volunteer standing at the entrance, smiling with a phone in hand.

Ask your question

The reply comes by email, to the address you give here. We read everything and answer it ourselves; PlayTour is built by a small team, so in a busy tournament week that can take a few days.

This is where the reply arrives, so use one you actually read.

A bit too much detail beats too little: the more you give us, the less we have to ask back. If something went wrong, add what you were trying to do and what happened instead.

Fields marked with * are required.

Please confirm you are not a robot.

Who will help you fastest

One thing can save you a week of waiting: if your question is about one tournament, the club is the one to ask, not us.

Is it about one tournament?

Then the organising club will help you faster than we can. They decide the categories, the entry fee, the playing times and the terms, and they are the only ones who can change anything about your entry. Their details are on that tournament’s page and with your own entry.

  • The entry fee, and whether you get money back
  • Playing times, courts and moving a match
  • Withdrawing, or giving your place to somebody else
  • The venue, the categories and the rules

Is it about PlayTour itself?

Then it is ours, and that is what the form above is for. Signing in, your account, your sports club’s plan, an invoice, or something in the tournament software that is not doing what it should.

  • Your account, signing in and your data
  • Plans and invoices
  • Something that is not working or does not look right
  • A sport that is not listed yet, or an idea

Your answer may already be here

These pages are there on a Sunday evening too, and they beat waiting for an email.

Frequently asked questions

The complete list, from accounts and payment to privacy and the app.

Support

The things that go wrong most, by subject, with the answer alongside.

Help with entering

For players: entering, paying the entry fee, withdrawing and your playing schedule.

Help with organising

For clubs: setting up your club, managing entries, the draw, scheduling and finishing.

Pricing

What the free plan gives you and what the paid plans cost per year.

Documentation

The detailed guide to the application, down to the setting.