What can we help you with?

On the sign-in screen choose "forgotten password" and enter your email address. You will get a link to choose a new one. It is valid briefly, so ask for it again if you do not get to it straight away.

Check your spam folder first and search for playtour.nl. If it is not there, check that the email address in your profile is right: a typo while signing up is by far the most common cause. If it all looks correct and nothing arrives, let us know through the contact form and fill in the address you are expecting mail on.

Yes, in your profile. Your entries, your playing schedule and your history stay attached to the same account, so nothing is lost.

No. Searching, filtering and reading a tournament page work without one. You need an account to enter, so that your entries and your schedule belong to you.

Let us know through the contact form and we will arrange it. Data a club needs for its own records of a tournament you played in may stay with them.

Find the tournament, pick the category that suits you and say who is playing. Then confirm the entry. The Help with entering page walks through those steps in full, including doubles and teams.

Either the payment has not completed or a teammate still has to confirm. Your entry says which of the two. Once it is settled the status moves to confirmed by itself and you are told.

If the organisers use a waiting list you can join it and you move up as soon as somebody withdraws. If there is no waiting list the category is genuinely closed, and you can ask the club whether anything is still possible.

Not through the website: the category closes on its closing date, because the draw follows after it. The organising club can sometimes still arrange something, especially if there is room. Ask them directly.

You enter their email address on the doubles category. They get an invitation, confirm themselves and create a free account while doing so if they do not have one. Until they confirm, your entry is pending.

A participant account is free. The organising club sets the entry fee itself, per category, and it is shown beside the category on the tournament page. PlayTour charges nothing on it, so you pay exactly the amount the club published — once collecting entry fees online is live as well.

Then your entry stays pending and your place is not secured yet. You can start the payment again from your own overview, on the entry. If it still fails, let us know through the contact form, with the tournament and the category.

A payment is sometimes a few minutes on its way. If it still says so after an hour, let us know through the contact form, with the tournament, the category and the email address you entered with, and we will look it up for you.

Paying online is coming soon. Until then the organising club decides how you settle the entry fee, and says so with the entry.

The organising club decides that, not PlayTour. Many clubs refund up to the closing date and not after it. Their terms are attached to the entry, and you agree to them as you enter. While paying online is not live yet, the club arranges the refund itself.

As soon as the organisers have made the draw and published the playing schedule, usually shortly after entries close. You are notified, and your matches appear in your own overview.

In your own overview, on the match. Each match shows the time, the court or pitch and who you are playing. That overview always shows the current version, so it is the one to go by.

You are emailed, and get a notification on your phone if you have those switched on. The change appears in your overview straight away.

Say so before the draw. Many tournaments ask when you are unavailable as you enter, and the planner takes it into account. After the draw a match can still be moved, but that is up to the organisers.

The organisers set a rest period per category between two matches of the same competitor, and the planner keeps to it. If a tournament runs in more than one hall that rest is usually set more generously, because the planner does not count travel time.

It varies by tournament: sometimes the referees, sometimes the players themselves at the court. An entered score shows up in the standings and the playing schedule immediately.

Tell the tournament desk. They can put it right, and the standings and the progression adjust themselves afterwards. A correction stays visible in the log, so what changed can be traced later.

The organisers choose that per category, to suit the sport: points, sets and games, counting down, time, distance, judges’ marks, placing, or against par. The category shows which way of counting is used.

As soon as the results of your pool or your round are in, the standings adjust and the progression follows. Your next match appears in your own overview once it is known when and who you are playing.

On the tournament’s page, including after it has finished. In the events list, tick "also show past events" to find it again.

Create a free account, create your club and set up your first tournament. After that you manage the entries, the draw, the playing schedule and the results in one place. The Help with organising page walks through the whole order, from the categories to the final standings.

There is a free plan with three tournaments at once and fifty participants per tournament, and paid plans per year, excluding VAT. You pay per club rather than per tournament or per player. The pricing page says what each plan includes.

Yes. A tournament is either public, and then it appears in the search results on playtour.nl, or unlisted, and then it is reached by its link or its eight-character invitation code. Everything else works the same.

Anybody entering themselves does, and that account is free. If you type somebody in from a paper form they join your list as a guest and play as normal. They simply cannot sign in, and announcements do not reach them.

Probably. If it is not there, tell us. We add it, usually within a few days, because a tournament is the same thing underneath everywhere: entrants, a format and a way of counting.