Everything people ask,with the answers

Tournament software for sport. Clubs put their tournaments on it, players enter, and everything in between happens in the same system: the draw, the playing schedule, the scores and the payments. There is a website for finding tournaments, a web application for organisers and an app for players.

Amateur sport: the club championships, the Saturday evening darts tournament, the league that runs from September to December. Not for the Olympics, very much for the volunteer assigning courts at eight on a Sunday morning.

Dozens, from tennis, padel and badminton to darts, chess, bowls, football and running. A tournament is the same thing underneath everywhere: entrants, a format and a way of counting. If yours is missing, tell us. We add it, usually within a few days.

The organisers choose that per category, to suit the sport: adding up points, sets and games, counting down as in darts, time, distance or height, judges’ marks, placing, or against par. The category says which one is used.

Yes. Alongside a one-day or multi-day tournament you can run a league over several weeks, with a table that grows as it goes.

Dutch and English. A tournament a club sets up in Dutch reads in Dutch; the platform’s own text is in both languages.

No. Searching, filtering and reading a tournament’s page work without one. You need an account to enter, so that your entries and your playing schedule belong to you.

Nothing. A participant account is free, permanently, and the same account works at every club and every tournament on PlayTour.

On the sign-in screen choose "forgotten password" and enter your email address. You will get a link to choose a new one. It is valid briefly, so ask for it again if you do not get to it straight away.

Check your spam folder first and search for playtour.nl. If it is not there, check that the email address in your profile is right: a typo while signing up is by far the most common cause. If it all looks correct and nothing arrives, email us from the address you expect mail on.

Yes, in your profile. Your entries, your playing schedule and your history stay attached to the same account.

No. One account works at every club using PlayTour. You see all your entries together, even when they are with different clubs.

Open the events list and put your town in the filter. You can also filter by sport and by a date range. By default you see what is still to come or being played; past tournaments are behind the "also show past events" checkbox.

That you can enter right now. "Announced" means the tournament is planned but entries have not opened. "Entry closed" means the date has passed or everything is full. "In progress" means it is being played today.

Because the entry fee belongs to the category. A tournament usually has a men’s singles, a women’s doubles and a junior category, each with its own fee. One price on the card would be a number picked at random. The tournament page shows what each category costs.

The same reason: it belongs to the category rather than to the tournament. The tournament page shows per category which level, which ages and which gender it is for.

Then there are few on PlayTour in that sport at the moment. The list shows what is really there, we do not pad it out. If your sports club does not put its tournaments on PlayTour yet, tip them off: a free account costs them nothing.

Then the organisers have made it unlisted. It appears in no listing and does not come up in the search results, but it stays reachable for anybody with the link. Were you given an eight-character code instead of a link? In the app, go to Events and choose Enter with an invitation; type it there and you land on the same page. Entering, paying and your playing schedule all work exactly the same.

You create a free account, choose the category you want to play and say who is taking part. Then you confirm the entry. The Help with entering page walks through those steps in full.

Until the category closes, and sometimes less if it fills up first. Every tournament card shows how long you have.

If the organisers use a waiting list you can join it and move up as soon as somebody withdraws. If there is no waiting list you can still ask the club whether anything is possible.

Either the payment has not completed or a teammate still has to confirm. Your entry says which of the two. Once it is settled the status moves to confirmed by itself and you are told.

Usually yes, and you enter each category separately. Organisers can set a maximum number of categories per player; if you have reached it, you see that as you enter.

From your own overview, on the entry. The organisers are notified. Whether money comes back depends on that club’s terms.

The organising club sets the entry fee itself, per category, and it is shown beside each category on the tournament page. A participant account is free, and PlayTour charges nothing on the entry fee — not once collecting entry fees online is live either.

Paying online is coming soon. Until then the organising club decides how you settle the entry fee, and says so with the entry.

Then your entry stays pending and your place is not secured yet. You can start the payment again from your own overview. If it still says so after an hour, email us with the tournament, the category and the email address you entered with.

The organising club decides that, not PlayTour. Many clubs refund up to the closing date and not after it. Their terms are attached to the entry, and you agree to them as you enter. While paying online is not live yet, the club arranges the refund itself.

If the organisers allow it, yes. That is a transfer and goes through them, so the paperwork and the payment stay consistent.

Only if the club offers those extras. Some tournaments add a shirt, a lunch or an evening meal, which you order along with your entry. If nothing is listed beside the category, this club does not offer it.

Choose the doubles category and enter their email address. They get an invitation and confirm themselves. Until they do, your entry is pending, and the organisers see it that way too.

The same, with more people. You can invite everybody individually or share a join code they use to add themselves, which is easier for a team whose email addresses you do not all have.

They do not need one beforehand. They get an email invitation and create a free account while accepting it. After that they are on your entry.

Ask them to check their spam folder, and check that the email address is right. You can send the invitation again or put in a different partner for as long as entries are open.

Until entries close you can replace somebody yourself. After that it goes through the organisers, because by then there is a playing schedule hanging off it.

The organising club sets that. Sometimes whoever enters pays for everybody, sometimes each player pays their own share while confirming. You see which of the two as you enter.

Your own overview shows your playing schedule as soon as the organisers have drawn and published. Each match shows the time, the court and your opponent.

The organisers decide that, and it is usually shortly after entries close. You are notified as soon as it is there.

Say so before the draw. Many tournaments ask when you are unavailable as you enter, and the planner takes it into account. After the draw a match can still be moved, but that is up to the organisers.

You are emailed, and get a notification on your phone if you have those switched on. Your overview always shows the current time, so that is the one to go by.

It varies: sometimes the referees, sometimes the players themselves at the court. An entered score shows up in the standings immediately. If something is wrong, tell the desk; a correction stays visible in the log.

On the tournament’s page, including after it has finished. In the events list, tick "also show past events" to find it again.

Yes, an app for players. It holds your entries and your playing schedule, and it notifies you the moment something about your match changes.

No. Entering, paying, checking your schedule and following the results all work in your browser. The app is mainly handy on the day itself.

Yes, if you have notifications switched on. You also always get it by email, so you do not miss it if you do not use the app.

It is one app that runs on iPhone and on Android. You need iOS 16 or newer, or Android 8 or newer. You sign in with the PlayTour account you already have, there is nothing separate to create.

You need a connection. If you drop out of signal the app says so and whatever it had already loaded stays readable. Entering and paying do need a working connection.

Organising happens in the web application rather than in the player app. That is deliberate: drawing, scheduling and configuring are done with a proper screen, and the tournament desk has its own view for entering scores.